Shipping policy

Truck Part Superstore is a trade name of SH Design & Performance Ltd., an Alberta corporation. This policy applies to orders placed on or after October 29, 2026. Nothing in this policy limits your rights under the consumer protection laws of your province. Quebec customers: see "Quebec consumers" in our Refund Policy.

1. Where we ship

Anywhere in Canada except Newfoundland and Labrador, Prince Edward Island, Yukon, the Northwest Territories and Nunavut. We ship to physical addresses a courier or freight carrier can reach. We don't ship outside Canada. No PO boxes; ask us about shipping to a courier depot near you.

2. Shipping cost

Shipping is free on most orders. Some areas, such as New Brunswick and Nova Scotia, carry a shipping charge, and it shows at checkout before you pay. Oversized items and orders over 125 lb ship by freight, and the freight charge shows at checkout before you pay. If you return items for your reason, we deduct what we paid to ship them (Refund Policy, clause 7).

If a product's weight or size data is wrong and more freight is needed, we'll contact you before charging or shipping.

3. How long it takes

Each product page shows its estimated ship time. Orders ship from warehouses across North America; some go to a hub first and then to you. Carriers can be delayed, so delivery dates are estimates, not guarantees. If we expect to miss the date, we'll email you a new one; a new date doesn't change your right to cancel unless you agree to it. Your right to cancel a late order is in the Cancellations section of our Refund Policy, clause 5. If you need a part by a set date, contact us before you order.

4. Carriers and addresses

We ship by courier with tracking or by freight (LTL) carrier, and we choose the carrier. Make sure your address is complete and correct: fees for address corrections, re-delivery or re-shipping caused by an incorrect address are charged to you. Carriers may leave parcels without a signature, so use an address where someone is around during business hours.

5. Freight (LTL) deliveries

Large items ship by freight. The carrier calls to book a delivery time; book a window you can be there for (holds, redelivery and storage are charged as in the Cancellations section of our Refund Policy, clause 6). Liftgate or inside delivery isn't guaranteed. Before you sign, inspect the shipment and write any visible damage on the delivery receipt.

6. Damaged in transit

Take photos of the box and label before opening, then photos of the part and its part number. Report it to us within 48 hours of delivery, including damage you find inside a box that looked fine. Don't install a damaged part, and keep all packaging.

If you bought Navidium Shipping Protection at checkout, your claim is covered under it. If you didn't, we're not liable for transit damage.

7. Lost in transit

If tracking hasn't moved for 5 business days, tell us. We open a trace with the carrier and, if it confirms the parcel is lost, we send you a replacement. Lost parcels are replaced, not refunded. If a replacement can't be had (for example, the part is discontinued), we offer store credit for it, or a refund if you'd rather. This doesn't limit your right to cancel a late order under the Cancellations section of our Refund Policy, clause 5.

With Navidium Shipping Protection, lost-parcel claims are settled under Navidium, without waiting for the carrier claim.

8. Delivered but not found

Check around the delivery spot and with neighbours, then tell us within 48 hours of the delivery scan. Once the carrier's records show delivery to your address, we aren't responsible for theft after delivery.

Navidium Shipping Protection covers theft after delivery under its terms.

9. No pickup

We're an online store only. Orders can't be picked up.